The Engagement Manager has a responsibility to brief the Service Team and Capgemini management on the current status of the Service Engagement with a holistic view of the current situation.

By conducting regular status meetings - usually based on the determined meetings from the Meeting Framework - with the relevant internal stakeholder, the Engagement Manager will provide the following information, defined to the appropriate level of detail:

·         Status of the services and related deliverables.

·         Important changes to services, deliverables, and processes.

·         Planned or already incorporated improvements.

·         Recent decisions of the management team or the customer which could have a major influence.

·         Status of current financials and future budgets (if applicable).

It is recommended to set up the same frequency as the Client status meetings to have a close relationship between the inputs and outputs which are produced by both lines:

·         Operational - Weekly basis - to inform the Service Engagement Team, review KPIs and assign tasks.

·         Tactical - Monthly Basis - to inform the Capgemini management on Delivery Manager level (M-Review).

·         Strategical - Semiannual or yearly - to inform the Capgemini management on the Delivery Executive level.

The meetings also provide the opportunity to internally discuss and approve changes, improvements, issues, and any resulting changes in the budget/costs, before negotiating with the Client. Refer "CLF – Operational Meeting Framework-MIM" and "CLF – Operations Dashboard" for details on what should be reviewed during the monthly review meetings. As an input to these meetings may serve the Service Status Report. This gives the Engagement Manager the opportunity to discuss the contents of the report before submitting to the Client.